Refund Policy
Effective date: August 21, 2026
This Refund Policy is incorporated by reference into, and forms part of, the Intentful Terms of Sale.
This Refund Policy applies to purchases from Intentful Incorporated, a Delaware corporation with its principal place of business at 241 W 37th Street, Suite 724, New York, NY 10018 ("Intentful"). It is incorporated by reference into, and forms part of, the Intentful Terms of Sale.
Capitalized terms used but not defined in this policy have the meaning given in the Terms of Sale.
1. GENERAL
1.1Approved refunds are issued to the original payment method used at checkout. Intentful cannot refund to a different card, account, or person.
1.2Refunds are normally processed within five business days of approval. The time it takes for funds to appear depends on the payment provider and the issuing bank.
1.3Where a refunded amount included tax collected at checkout, the refund includes that tax.
1.4An approved refund ends the corresponding access and license. You must stop using and delete the associated materials.
1.5Where a purchase covers more than one seat or plan, refunds are calculated separately for each seat or plan.
1.6Nothing in this policy limits any statutory right you may have that cannot lawfully be excluded or limited.
2. AI 101 TRAINING PROGRAM
2.1 Before the program begins
2.1.1A purchaser may cancel and receive a full refund by notifying Intentful in writing at least seven calendar days before the first scheduled session.
2.1.2Cancellations received fewer than seven calendar days before the first scheduled session are non-refundable, except where the purchaser qualifies for the partial refund described in section 2.2.
2.1.3As an alternative to cancelling, a purchaser may substitute another participant at no additional charge at any time before the program begins.
2.2 After the program begins
2.2.1After a participant attends or accesses the first session, the purchaser may request a refund of 75% of the fee paid for that seat. The request must be received at least 48 hours before the second scheduled session.
2.2.2No refunds are available after a participant attends or accesses the second session.
2.2.3Failure to attend a scheduled session does not create a right to a refund.
2.2.4A refund ends the participant's registration and access to all remaining sessions, recordings, and program materials. The participant must delete any program materials previously downloaded in respect of refunded sessions.
2.3 If Intentful changes the program
2.3.1If Intentful cancels the entire program and does not offer a reasonable replacement date, the purchaser receives a full refund.
2.3.2Intentful may reschedule an individual session, or provide a make-up session or a recording, where circumstances require. Rescheduling an individual session in this way does not give rise to a refund.
3. AI-READABLE WEB PAGES
3.1 Fees are non-refundable
3.1.1All subscription fees for AI-Readable Web Pages are non-refundable once charged. This applies to both monthly and annual plans, and is subject only to the exceptions in sections 3.5 and 5 of this policy.
3.2 Monthly plans
3.2.1A monthly subscription may be cancelled at any time.
3.2.2Cancellation takes effect at the end of the current billing period. The service continues until that date, and no partial-month refund or credit is given.
3.2.3The subscription does not renew after the billing period in which cancellation takes effect.
3.3 Annual plans
3.3.1An annual subscription is paid in full at the start of the term and runs for the full twelve-month term.
3.3.2No refunds, credits, or pro-rata adjustments are given for cancellation, non-use, or reduced use during an annual term. Monthly plans are available for customers who prefer a shorter commitment.
3.3.3To prevent automatic renewal of an annual term, notice must be given at least 30 days before the end of the then-current term.
3.4 Plan changes
3.4.1Plan upgrades and downgrades take effect as set out in section B4.5 of Schedule B to the Terms of Sale.
3.4.2A plan change does not give rise to a refund or credit. A downgrade takes effect at the start of the next billing period or term, and no refund or credit is given for the difference in the current billing period or term.
3.5 If Intentful ends the service
3.5.1If Intentful discontinues AI-Readable Web Pages, or terminates a subscription other than for the Customer's breach, before the end of a paid term, Intentful will refund the prepaid fees for the unexpired portion of that term on a pro-rata basis.
4. CIRCUMSTANCES WHERE NO REFUND IS DUE
4.1No refund is due where access is suspended or terminated because of a breach of the acceptable-use provisions of the Terms of Sale, or because a participant is removed for material misconduct.
4.2No refund is due for a delay or failure caused by the Customer not providing required cooperation, information, access, or configuration.
4.3No refund is due on the basis that a third-party artificial-intelligence system, search engine, crawler, assistant, or retrieval system did not access, index, retrieve, cite, or represent the Customer's content in a particular way. Intentful does not control those systems and makes no guarantee about their behavior.
5. DUPLICATE AND INCORRECT CHARGES
5.1If you are charged more than once for the same purchase, or charged an amount that does not correspond to the product you selected, contact Intentful and the incorrect amount will be refunded in full.
6. CHARGEBACKS
6.1If you believe a charge is incorrect, contact Intentful before initiating a chargeback with your card issuer. Most issues are resolved faster this way.
6.2Intentful may suspend access pending resolution of a chargeback and may treat an unresolved chargeback on a valid charge as non-payment under the Terms of Sale.
7. HOW TO REQUEST A REFUND OR CANCEL
7.1Send a written request to [email protected] from the email address used at checkout, including the order or receipt number, the product purchased, and, for AI 101, the name of the participant.
7.2A written request is treated as received on the date the email is sent to [email protected], absent a delivery failure notification. Deadlines in this policy are calculated by reference to that date.
7.3AI-Readable Web Pages subscriptions may also be cancelled through the account or billing portal where one is provided.
7.4Intentful will confirm receipt and the outcome of a refund request by email.
8. CHANGES TO THIS POLICY
8.1Intentful may update this policy from time to time. The version in effect at the time of your purchase governs that purchase. For subscription products, an updated policy takes effect at the start of the next renewal term, with at least 45 days' notice of material changes.
9. CONTACT
9.1Questions about this policy may be sent to [email protected] or to Intentful Incorporated, 241 W 37th Street, Suite 724, New York, NY 10018.